High School Diploma

Associate Degree in Tourism Management

Revenue Management Certification

Sales and Office Manager Assistant

- Handled the reservations and answered questions from interested patrons - Provided a high level of customer service to each person by engaging the customer and using active listening and effective interpersonal skills - Maintained an awareness of the types of rooms available in different hotel locations - Managed office supplies, vendors, organization and upkeep - Answered costumer telephone calls promptly and appropriately - Coached new employees on administrative procedures, company policies and performance standards

Guest Services Agent

- Greeted guests upon arrival - Assisted guests with check-ins, account inquiries and any additional service as needed - Responded to incoming calls and email inquiries with efficiency and professionalism - Provided guest assistance, including recommendations for tourist attractions - Maintained consistent positive customer feedback

Deck Supervisor

- Managed a staff of 22 housekeepers - Completed schedules, shift reports and other business documentation - Evaluated employee performance and developed improvement plans - Communicated repair needs to maintenance staff - Worked with guest services to respond to all guest requests - Trained and mentored all new personnel to maximize quality of service and performance

Stewardess

- Cleaned guestrooms, public areas and elevators - Used chemicals and cleaning equipment in a safe and responsible manner

Executive Housekeeper

- Developed, implemented and managed all aspects of opening and ongoing operations of the hotel’s housekeeping department - Coordinated and oversaw post-construction cleaning and set up of guest rooms for the entire hotel - Ensured housekeeping standards are recognized and followed - Maintained excellent relationship with cleaning staff to ensure timely execution of cleaning duties - Assigned housekeeping staff to specific shifts and room blocks based on daily requirements - Maintained controls over expenses and inventory for optimal budget tracking - Managed laundry, including sorting, washing, drying and ironing. - Completed scheduled, shift reports and other business documentation

Housekeeping Supervisor

- Supervised a team of 20 housekeepers and laundry attendants in this 172-room hotel - Trained and mentored all new personnel to maximize quality of service and performance - Communicated repair needs to maintenance staff - Assigned housekeeping staff to specific shifts and room blocks based on daily requirements - Worked with front desk to respond promptly to all guest requests - Increased guest satisfaction regarding overall cleanliness from 45% to 80% under a month

Staffing Consultant/Agent

- Write customized job postings based on company requirements - Work directly with clients to minimize labor costs - Communicate with candidates on assignment via telephone and email - Verify documents, submit paperwork and manage the hiring process

Hostess

- Greet guests at the door and thank them when leaving - Seat guests and present clean menus in a friendly, professional and quick manner - Keep the hostess stand and the front door area clean and organized - Inform managers, servers and kitchen about any special requests and occasions

In-store Shopper

- responsibility of filling in Prime customer orders and preparing them for delivery, including food and household items - preparing orders for delivery and/or pickup - performing duties and responsibilities with great concern and sincerity - keep staging area organized and free of clutter